Frequently Asked Questions – Quad State Insurance

We’ve gathered some of the most common questions West Virginia families, farmers, and business owners ask us. If you don’t see your question here, call us at (304) 596-9399 — our local agents in Martinsburg and Kingwood are happy to help.

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Personal Insurance FAQs

  • Do I really need renters insurance if I don’t own my home?

    Yes. Renters insurance protects your personal belongings from fire, theft, and other risks. It also includes liability coverage if someone is injured in your rental unit. Landlords insure the building, but not your possessions — renters insurance makes sure you’re covered.

  • Can I bundle my home and auto insurance?

    Absolutely. Many clients in Martinsburg and Kingwood save money by bundling home and auto insurance with Quad State. Bundling also makes managing your policies easier.

  • What’s the difference between auto liability and full coverage?

    Auto liability insurance covers damages and injuries you cause to others. Full coverage includes liability plus protection for your own vehicle (collision and comprehensive), so you’re covered in more situations like accidents, theft, or storm damage.

  • Do you offer life insurance?

    While Quad State specializes in auto, home, farm, and business insurance, we can connect you with trusted life insurance providers if you need coverage.

Commercial Insurance FAQs

  • Is general liability insurance required in West Virginia?

    It’s not legally required for all businesses, but most contracts, landlords, and clients require proof of general liability coverage. It’s one of the most important policies for protecting your business from lawsuits.

  • What’s the difference between general liability and professional liability?

    General liability covers physical risks (like customer injuries or property damage). Professional liability (E&O insurance) protects service-based businesses from claims of mistakes, negligence, or bad advice.

  • Do I need workers’ compensation insurance in West Virginia?

    Yes. West Virginia law requires most employers with even one employee to carry workers’ compensation insurance to protect employees from workplace injuries.

  • Can you insure fleets and trucks for my business?

    Yes. Quad State provides  label="" type="page" href="/commercial-insurance" data-runtime-url="/commercial-insurance">commercial auto insurance in WV for single vehicles, fleets, and work trucks used by contractors, farms, and small businesses.


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Farm Insurance FAQs

  • Do I really need a separate farm insurance policy?

    Yes. Standard homeowners or business policies don’t cover many of the unique risks farmers face. Farm insurance is designed to protect your dwelling, barns, machinery, crops, livestock, and liability exposures.

  • What types of farms do you insure?

    We insure a wide range of operations, including crop farms, dairy farms, livestock operations, and family farms across West Virginia. We also provide coverage for hobby farms and part-time farmers.

  • Does farm insurance cover my home and personal property?

    Yes. Many farm owners policies combine farm dwelling coverage with personal belongings protection, plus liability coverage for accidents on your property.

  • Can farm insurance cover equipment and machinery?

    Yes. Tractors, combines, and other essential machinery can be protected against theft, fire, and accidental damage.

  • Can I bundle farm insurance with auto or umbrella coverage?

    Yes. Many farmers save money by bundling farm insurance with personal-insurance, commercial policies, or umbrella coverage.

General Agency FAQs

  • Do you provide bilingual support?

    Yes. Se habla español. Our Martinsburg team includes bilingual agents who can serve Spanish-speaking clients.

  • How quickly will I get my insurance quote?

    Most quotes are turned around within 24–48 hours. Uploading your current policy declarations page helps us provide a faster and more accurate quote.

  • Which insurance companies do you work with?

    Quad State represents Farmers & Mechanics Mutual of WV along with multiple national and regional carriers like Progressive, GEICO, and Liberty Mutual — giving you more options and competitive rates.

  • Can I make payments online?

    Yes. You can pay online directly through your carrier. Visit our Pay Your Bill page for carrier payment links.

  • What forms of payment do you accept?

    Most carriers accept Visa, Mastercard, Discover, debit card, and check. Payment options vary by carrier.

  • Who do I contact if I have a billing question about my policy?

    For billing questions, you can call your carrier directly (their billing department is listed on your statement), or you can contact our Martinsburg or Kingwood offices. Our agents are happy to help review your account and guide you through payment options.

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Still Have Questions?

We’d be happy to answer them. Contact Quad State Insurance at (304) 596-9399 or Request a Free Quote to speak with a local agent in Martinsburg or Kingwood today.